Our Store Policies

Notes on Condition

Many of these items are old, between 10 and 60 years old. Over time, some deterioration occurs such as:

• Yellowing and cracking in cellophane parts of packaging

• Brown “age spots” on paper, cardboard and fabric

• “shelf wear” (creasing and rubbing on paper parts of packaging)

• Glue and sticky tape no longer sticky, but leave a brown residue

• “Pleather” / faux leather fabric deteriorates and shreds

• Some lamé fabric (silver, gold surface) and flocking/suede finishes become thin or disappear, leaving the white base fabric

• Elastic loses its stretchiness and may discolour

• Rubber bands in hair deteriorate and may leave discolouration or residue in hair

• Plasticiser leaches out of plastic leaving stickiness /a white residue, both of which can be cleaned off

• Plastic deteriorates leaving discoloured spots such as pale spots on tan legs and green spots on black legs – these generally cannot be removed

• Plastic parts of the doll fade / yellow / become translucent

• Some clothing stains the doll’s body

• Jewellery (earrings, necklaces) can cause discolouration on ears, neck

• Batteries may likely no longer work or may have leaked

• The reaction between hard and soft plastic at joints may result in arms and legs falling off, even inside boxes without having been touched

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I have tried to show any major damage in photographs which are the main part of the descriptions. I cannot know the condition of an NRFB item apart from what is visible and will not accept returns for NRFB items. If you have any questions about condition, please ask before buying.

 

The photographs form part of the description.

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The items come from a smoke-free home which has been pet-free for several years (but not always). 

 

Stands are not included in the price for loose dolls but the special Kaiser Barbie stands (for 11 ½ inch dolls with small waists) may be purchased separately for $7.50 each. Except for those dolls whose stands are unique to them (such as some Dolls of the World) and the stand is then included in the price.

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Return Policy 

You may return any items other than NRFB (Never Removed From Box) items if the item is not substantially as described.

Please advise you are returning it within 2 days of receipt.

The buyer is responsible for return postage costs.

The item must be returned in its original or comparable packaging.

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

You should expect to receive your refund within four weeks of sending your package, however, in many cases you will receive a refund more quickly. Currently there are lengthy delays in delivery of items.

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Shipping Policy

We offer combined flat rate shipping. Because shipping is calculated automatically at checkout, it may not reflect the actual cost. I can email you a more accurate total for combined shipping before you make payment.

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We offer free shipping if you spend $500.00 or more.

 

We use Australia Post or Sendle. Items are shipped out once or twice a week. Pick up in inner west of Sydney may be arranged.

 

Please e-mail to advise if you want tracking, insurance or registered mail which are usually an additional cost. Currently there are also delays with packages, even when sent using Express post.

 

To give you an approximate idea of packing and shipping cost for one item:
-     A small loose outfit or small accessory - $6.00 inc tracking
-     A larger loose outfit or accessory $9.00 inc tracking
-    A loose doll sent in bubble wrap envelope* - $12.00 inc tracking
-    A single boxed outfit – $13.00 inc tracking
-    A single boxed doll (standard size) – $15.00 inc tracking
-    A large boxed doll (eg: Happy Holidays) -$24.00 inc tracking
-    A very large item such as a boxed playset - $40.00 inc tracking

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*When loose dolls are sent in padded bags, they are wrapped in cardboard cylinders or other firm protective material.

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$100 insurance is included. If you want more than $100 coverage it us $2.50 per $100 cover.

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Auspost Compensation

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation

https://auspost.com.au/sending/send-within-australia/optional-extras-domestic

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Sendle Compensation

https://support.sendle.com/hc/en-au/articles/360043435072-How-to-claim-cover-for-a-damaged-parcel

https://support.sendle.com/hc/en-au/articles/205952567

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Payment Policy and Discounts

 

If you spend over $250.00 you will receive a 5% discount on the total.

If you spend over $500.00 you will receive free shipping.

If you spend over $1000.00 you will receive a 10% discount on the total.

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As payment methods, we accept bank deposit, Paypal and credit card. There is a 5% discount if you pay using bank deposit.

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On occasions, an item may show as available for sale but it is pending finalisation of shipping costs. If this happens you will receive an email to let you know and give you the option of changing your order. Apologies if this occurs.

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Layaway can be arranged with 25% deposit and the balance in 4-6 weeks. 

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Abbreviations

NRFB      Never Removed from Box

NRFP      Never removed from Pack

MOC       Mint on Card

MIB         Mint in Box – has been opened and removed then replaced

Exc/NM  Excellent/Near Mint

VGC        Very good condition

GC          Good condition

TLC        Needs Tender Loving Care – some damage/stains

AA          African American (black skin tone)

LE          Limited Edition

HTF       Hard To Find

OOAK    One Of A Kind – outfit and/or doll modifications by artist

BFMC    Barbie Fashion Model Collection (Silkstones)

FR          Fashion Royalty

Non-US issue   Dolls/ outfits which were produced for markets outside the US, mainly Europe and Australasia.

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